eMaint Support Team Ensures Seamless Service Through Any Challenge

Home > eMaint Support Team Ensures Seamless Service Through Any Challenge

Since long before the COVID‑19 pandemic, the eMaint support team has consistently delivered world‑class service, even when faced with extraordinary circumstances. During hurricanes, Florida‑based team members relocate to safe locations and continue to work remotely, guaranteeing uninterrupted support for our clients.

eMaint Support Team Manager Kyle Arrildt shares how the team protects its members while keeping operations running—an approach he has refined through multiple events, including Hurricane Irma in 2017.

“When a major storm is forecast, we immediately alert all team members,” Arrildt explains. “We coordinate safe shelters—hotels outside the storm’s path, relatives’ homes in other states, and more—so everyone can stay protected and stay connected.”

Even when relocating across time zones, our technicians maintain full productivity. “We rely on familiar tools—Slack, email, phone—so the workflow stays seamless,” Arrildt says. “Each member equips themselves with a laptop, an extra monitor, or any gear needed to work from home or a temporary office.”

Central to our hurricane preparedness is a shared planning spreadsheet that captures travel itineraries and multiple contact methods. This system ensures we can account for every team member before, during, and after the event.

When team members are on the move, tasks are redistributed. Colleagues in Everett, Washington, and Dublin, Ireland, have stepped up during past hurricanes to prevent any service interruptions for clients.

“We make sure all core responsibilities are covered,” Arrildt says. “We also keep our clients informed: ‘Please bear with us while we navigate a hurricane—our support is still active.’”

After a storm, employees return to the office only after a thorough building inspection confirms safety. When power is restored and any structural damage is assessed, staff can resume normal operations at the earliest safe opportunity.

“The timing often hinges on power restoration, but individual circumstances—such as extensive home damage—can affect return schedules,” Arrildt notes. “We work closely with affected team members to help them navigate these challenges.”

Throughout crises, the eMaint support team has consistently demonstrated creativity, agility, and unwavering dedication—qualities that set us apart in the maintenance‑software industry.

Share This Story—Choose Your Platform!