Mastering Maintenance KPIs: Insights from Stuart Fergusson – Rooted in Reliability Podcast

Rooted in Reliability Podcast: Maintenance Metrics & KPIs

Fiix Solutions Engineering Leader Stuart Fergusson returns to the Rooted in Reliability podcast to demystify the world of maintenance metrics. He explains how to choose the right KPIs, balance leading and lagging indicators, and align teams for sustained reliability.

Key Takeaways

• Performance Management Cycle – Enable, coach, and measure to keep continuous improvement alive.
• Metrics vs. KPIs – KPIs are the targets; metrics are the data points that build toward them.
• Leading vs. Lagging – Use leading indicators (e.g., schedule compliance) to proactively influence lagging outcomes like breakdown frequency.
• Data Quality Matters – Clean, accurate data is the foundation for meaningful insights; data governance prevents gaming and misalignment.
• CMMS as a Hub – A robust CMMS tracks data, engages staff, and feeds dashboards that tie daily actions to plant-wide KPIs.
• Alignment Across Levels – Plant‑wide goals (e.g., OEE) must cascade into actionable metrics for every role, from technicians to executives.
• Culture & Engagement – Empowering technicians and fostering open communication are the biggest drivers of reliability improvement.

Listen Now

Listen to the episode – also available on the Accendio Reliability website.

Read the Full Transcript

Full transcript – contains the complete conversation with Stuart Fergusson.

Additional Resources

• Fiix Software – discover how their CMMS supports KPI tracking.
• Stuart Fergusson on LinkedIn
• Maintenance and Reliability Best Practices by Ramesh Gulati