Rapid Response: How We Resolved a Machine Downtime Crisis for a Leading Beauty Manufacturer

Controller not working! Machine down!

Have you ever had a “Machine Down” crisis in your plant?  Most likely you have, just like our customer, an East Coast U.S.-based beauty product manufacturer just did.   With the holiday season upon them, they needed to be able to fulfill orders on time.

Here’s the short story:

A few days ago our customer sent a damaged controller in to us for RUSH repairs with a BIG note asking us to please NOT erase the SRAM or the BIOS.  The machine was down and time was critical.  No problem!

The ACS tech team replaced and repaired burned and damaged components, protected the program/parameters and got this controller back on duty in just a couple of days including shipping.  We know every minute of lost production hurts so we don’t waste any time!

Here’s what our customer Brian had to say:

“Just wanted to let you know that I received the IPC I sent for repair and it is working fine.  Great Job !!! Quick turnaround time and a nice job on the repair. I have another unit with the same problem and will be contacting you in the near future to send that one in also……. I have some other items that I would like you to evaluate for repair. I will be in touch.”

Well Brian, we would be very happy to help you keep your equipment in good repair! 

When you need rush repairs our tech team will do everything possible to get your repairs completed fast.   Circuit board repairs, controller repairs, servo drive repairs, you name it….almost all industrial electronic items can be repaired as a rush and usually for less than half the cost of a new purchase.