Chatbot technology is rapidly advancing. However, were not yet at a point where the human can be discarded. At Google’s I/O conference last year, the company made a phone call to book a haircut. The phone call wasn’t made by a human, but by its Google Assi

The modernisation of HR and the the subsequent digital transformation of business will rely, in part, on chatbots and robotic process automation. Chatbots have an important role to play in the future of HR — the software robots are not the be-all-end

The chatbot has had a rich, mixed history. Now, the applications for the technology are expanding beyond customer service into deeper problem solving. The history of the chatbot The first chatbot was developed in 1966 at MIT — they called it ELIZA. E

Chatbots: the solution for AI-powered customer service? Artificial intelligence can automate a large number of processes. Increasingly, the technology is streamlining human intervention between clients and systems. Chatbot and virtual assistants are emergi

The days of sending faxes are almost over -- at last. Robotic process automation in healthcare is proving transformative. Since the Affordable Health Care Act was passed in 2010, the number of adults with health insurance has increased by more than 20 mill

“We’ve painstakingly proven ourselves repeatedly in some of the world’s most heavily regulated industries, said Alastair Bathgate, CEO, and co-founder of Blue Prism. The rise of robotic process automation has been spectacular; according to Forrester, the

Theres been a lot of chatter about chatbots, but now its time to get down to some cold, hard facts. Chatbots can perform a range of functions, both internally and consumer facing. From modernising HR to improving customer experience, the software robots ar

“Your call is important to us. Please hold” We’ve all, at some point, experienced being left on hold for a ridiculous amount of time when trying to get a hold of a service provider on the phone. As if being made listen to musac wasn’t painful e

RPA for HR: Pat Pickren: We can reduce the amount of time that managers have to spend doing administrative tasks, freeing them up to do those higher-value types of activities. “We believe that one of the very best investments that an organisation can make

Chatbots will have a big impact on the banking experience. Chatbots can provide a much needed boost to customer experience. In banks, for example, the technology has been increasingly deployed to help serve the ever-mobile consumer. The latest banking chat

Chatbots offer a great way for organisations to improve their business intelligence and data analytics. A swimwear merchandiser for a popular high street retailer is commuting to her Monday sales and operations planning meeting. Right before her stop, Slac

The key players in RPA, how do they differ? Robotics process automation is one of the hottest areas in technology automation. The number of players in this market is increasing rapidly; here we take a look at size of the key players in RPA. To be fair to a

Surprise! A software robot can assist you with RPA, OCR and NLP Business executives have always looked for more efficient ways of doing things, but one of the differences now compared to past eras is that they have comparatively more technologies at thei

Robots are ready, and you ready for RPA? “I was customer number 30,” Jon Theuerkauf told us. Before he was with RPA company Blue Prism, he was at BNY Melon — Bank of New York Melon, where he was managing director and group head of managing excellence. It w

RPA best practice tip:s watch out for the three Ts The elephant in the living room: rolling out RPA There is a tendency for companies to adopt RPA in a small way, and then stop: the rollout grinds to a halt. This has led to claims that RPA is overhyped; a

Perhaps, RPA vendors have been too focused on demand as opposed to supply. Also, once service providers leave, enterprises are left to fend for themselves, often with little in-house talent. When we’re at work going about our day-to-day tasks, it&#

RPA has a place in many industries, including telecommunications. How will robotic process automation (RPA) transform the telecommunications (telcos) space? RPA will help address many of the biggest challenges telcos currently face. The industry is being i

Chatbots can become a great resource for an organisation. But, they need more than AI. “Don’t blame me. I’m an interpreter. I’m not supposed to know a power socket from a computer terminal.” You might be more used to Yoda’s wisdom, but when it comes to cha

Organisations that do their research, plan thoroughly, and realise what success looks like will always have a competitive advantage over the market and be better equipped to thrive in the future workplace. Robotic Process Automation (RPA) is becoming mor

What parts of accounts payable can be automated? “Companies have been trying to automate literally every angle of a company’s processes but the automation of accounts payable has been left to last,” says Amit. It is an example of robotics process aut