Myths of business automation, is your wish your robots command? No CIO wants to see software become shelfware — time and money forfeited to no avail. Planning new technology implementation is no small task, and watching it all go to waste is painful. Selec

RPA customer service, robot calling Customer service and digital transformation – the two terms that no company can ignore in today’s era. The whole idea of running a business revolves around the customers. And, the goal to achieve profitability is achieva

The benefits of RPA Robotic process automation (RPA) is a software category that provides an easy-to-control ‘digital workforce’ of increasingly intelligent software robots that informs, augments, supports and assists people in the automation of rules-bas

Automating accounts payable gives accountants peace of mind over risk of fraud and also streamlines the entire process, from the purchase decision to invoice approval with electronic payments included in the experience Uttering the word ‘accounting&#

The biggest change in natural language processing over the last ten years has been the move away from more traditional pattern recognition in words and move towards machine and deep learning approaches Natural language processing (NLP) makes it possible fo

Digital colleagues will be there for you; in the good times and the bad. The first chatbot was built at MIT in 1966 and it certainly has a rich history, which you can read about in The history of the chatbot: Where it was and where it’s going. But, over th

Enterprises are not adhering to the necessary protocols needed to ensure RPA can be effectively rolled-out. With their eyes to the future, enterprises are buying into RPA and other forms of intelligent automation at an exponential rate. But spurred by hope

Should we change the letter R or P in the term RPA? Maybe it’s the acronym itself, the term RPA that causes confusion. IT leader’s priorities usually consist of improving the organisation they work in by innovating, making the company more effi

Automated chatbots — what are they all about? We have a love-hate relationship with automated chatbots. We love to play with them but get frustrated when the chatbot can’t answer our questions or fulfil our requests. Those that create chatbots thrive off t

Traditional software development is slow. Its just for a re-think. Almost three years ago Microsoft’s Satya Nadella famously coined that “every business will be a software business”. Today, the $500 billion global software market is on tr

It’s only a matter of time before companies across industry will be using deep learning technologies like NLP to extract hidden insights and combining it with their specific business experience and expertise to innovate and differentiate themselves. What i

Turning data into an asset should be a business priority. Show me the data! Organisations, in general, have access to huge swathes of data. And getting the ‘new oil’ is not necessarily the problem. The difficulty is making use of that data; wh

Whats the true value of the RPA market? Can you tell me about the RPA market? RPA is one of the most exciting growth areas in technology today. Global 2000 company adoption of RPA is expanding and this growth is fuelled across many industries and functiona

With the new RPA Centre of Excellence, the Trust hopes to achieve efficiency and productivity gains in back office activities by automating high volume repetitive tasks to support staff, within areas such as finance, HR, procurement, and informatics. As

Data scientists are crucial in the success of data science projects. But, they cant do it alone. They need help from other skill-sets, as well as automation solutions. Data, the oil that greases the cogs of the modern machine. But, there’s a problem.

Along with the initial orchestration and tuning, automation rules follow a write-once-deploy-anywhere model that leaves virtually no room for adaptability. Any time a new enterprise app is added, workloads are moved to or among clouds, or the company’s overarching strate

Intelligent automation can be transformative... if organisations adopt the technologies. In the third part of Appian’s research Future of Work survey, the focus is on “intelligent automation”. This is defined as the integration of emerging cognitive

Planning and realising RPA benefits is a process in itself - and there are three things worth considering along the way. To get the most from an RPA solution, a lot of thought needs to go into deciding which processes to automate. You need to pinpoint wh

However, business leaders must overcome the psychological impact of RPA on their workforce. The majority of organisations believe that RPA is enabling employees to experience more human interaction;  some say it’s even helping workers enjoy their wo

There is a snag with you and me: we both suffer from a condition: the human condition. It means we make mistakes, it means data that we help generate can be prone to errors. That is where RPA can enter the story. A number of organisations that have applie